Refund policy

Last updated: August 27, 2026

VANDRE, operated by Hudson Spark LLC, offers free returns within 30 days of delivery for eligible orders shipped within the United States.

Return eligibility

To be eligible for a return, an item must be unused, undamaged, and in the same condition in which you received it. It must include its original packaging and any inserts, and you will need your receipt or other proof of purchase.

Please keep safety matches dry, secured inside their original box, and away from heat or flame while awaiting return instructions.

Starting a return

Before mailing any item, contact us at hello@thevandre.com or use our Contact Us form. Include your order number, the item you wish to return, and the reason for the return.

If the return is approved, we will send a prepaid return shipping label and instructions. Returns sent without prior authorization may not be accepted. Approved returns should be sent to:

Hudson Spark LLC
7901 4th St N #33985
St. Petersburg, FL 33702
USA

Free return shipping applies to eligible domestic returns that use the label we provide. Original shipping charges, if any, are not refundable unless the return results from our error or a product arrived damaged or incorrect.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us within 48 hours of delivery and include clear photographs of the product, packaging, and shipping label. We will review the issue and make it right when the claim is verified.

Items that cannot be returned

We cannot accept returns of:

  • Items that have been used, struck, burned, damaged after delivery, or removed from their original packaging.
  • Loose, broken, or otherwise unsafe matches.
  • Custom or personalized products.
  • Gift cards.
  • Items clearly marked final sale at the time of purchase.
  • Any product that cannot legally or safely be returned by mail. Contact us if you are unsure so we can provide appropriate instructions.

This policy does not limit any rights you may have under applicable law.

Exchanges

The fastest way to receive a different design is to return the original eligible item and place a new order after your return is approved. If your order arrived incorrect, contact us before placing another order.

Order changes and cancellations

If you need to change or cancel an order, contact us as soon as possible. We cannot guarantee changes after an order has entered packing or fulfillment.

Refunds

We will notify you after receiving and inspecting your return. If approved, the refund will be issued to your original payment method within 10 business days. Your bank or card issuer may require additional time to post the credit.

If more than 15 business days have passed since we approved your refund, contact hello@thevandre.com.

Contact

Email: hello@thevandre.com
Phone: (727) 251-6460