Shipping policy
Last updated: August 27, 2026
VANDRE, operated by Hudson Spark LLC, currently ships within the United States. This policy explains order processing, delivery estimates, tracking, and shipping support.
Where we ship
We ship to all 50 U.S. states, including Alaska and Hawaii. We do not currently ship internationally or to U.S. territories. Delivery to P.O. boxes and APO/FPO addresses may be available through USPS, subject to carrier rules for safety matches.
Shipping cost
Free U.S. ground shipping is available on orders over $50 after discounts and before taxes. Any shipping charge for an order that does not meet the free-shipping threshold will be shown at checkout before payment.
Processing time
Orders are processed Monday through Friday, excluding U.S. federal holidays. Most orders are prepared within one business day. During launches, holidays, or other high-volume periods, processing may require up to two business days.
Processing time is separate from carrier transit time. Orders placed after business hours, on weekends, or on holidays begin processing on the next business day.
Estimated delivery
- Contiguous United States: generally 2 to 7 business days after shipment.
- Alaska and Hawaii: generally 5 to 10 business days after shipment.
- P.O. boxes and APO/FPO addresses: delivery can require up to 4 weeks.
These are estimates, not guarantees. Weather, carrier volume, service interruptions, address issues, and other circumstances outside our control can cause delays.
Carriers and safety-match restrictions
We may use USPS, UPS, or FedEx. Safety matches are subject to carrier rules and ordinarily travel by approved ground services. Expedited or air delivery may not be available even when other products in a shipment would otherwise qualify.
Tracking
When your order ships, we will send a confirmation email with tracking information. Tracking can take 24 to 48 hours to show movement after the carrier receives the package.
Address changes
Review your shipping address carefully before submitting an order. If a correction is needed, contact us immediately. We will try to help before the order is packed, but we cannot guarantee an address change after fulfillment begins. Additional carrier charges caused by an incorrect or incomplete address may be the customer's responsibility.
Delayed, missing, or marked-delivered packages
If tracking has not updated for several business days, or a package is marked delivered but cannot be found, first check the delivery location, household members, neighbors, and the carrier's tracking details. Then contact us so we can help investigate. Carrier investigations and replacements are handled case by case.
Damaged shipments
If your order arrives damaged, contact us within 48 hours of delivery at hello@thevandre.com. Include your order number and photographs of the item, shipping box, internal packaging, and shipping label. Keep all packaging until we complete our review.
Contact
Email: hello@thevandre.com
Phone: (727) 251-6460
Contact form: Contact Us